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Consultation and Dispute Resolution

    

     OCCTO's Dispute Resolution Office accepts consultations and complaints about
 transmission and distribution businesses from *”Electricity Suppliers” and also provides
 the unit **”The Dispute Resolution Panel” to perform the mediation/conciliation
 between Electricity Suppliers.

     The mediation/conciliation procedure of OCCTO is available for Electricity Suppliers.

     The mediation procedure respects the compromise between parties and the settlement
 proposal is not necessary to be presented. When the party needs a conciliation proposal by
 The Dispute Resolution Panel during the mediation procedure, the conciliation procedure
 will be started. The mediation/conciliation procedures are not disclosed. Also, any information
 that Dispute Resolution Office obtained will not be provided to other departments
 without any consent from you.

       * “Electricity Suppliers” are defined as “other persons who supply electricity”
           in Electricity Business Act and listed below:

           - Vertically Integrated Power Companies;
           - Wholesale Electric Power Companies;
           - Specified Electric Power Companies;
           - Power Producers and Suppliers (PPS);
           - Independent Power Producers (IPP); and
           - Person who install Electric Facilities for Private Use.

       ** The Dispute Resolution PanelPDFファイル(16KB)